Poor, Slow Response and support from Rain

This is the second time I experience problems with slow and intermittent internet access. The first time it took them more than a week to respond and another week to sort out the problem. This time it took them only 2 days to respond but it is 5 days later and still the issue has not been resolved. I getting the feeling there is no urgency to solve the problem as I have already pay for the month or maybe they do not know how to solve the issue. Up to now I have lost 3 weeks of internet I have paid for. At least the first time somebody manage to figure out the problem, this time I get the feeling they do not want to take ownership of the problem and sort it out. We need the internet in this time of limited travel and contact, but I assume Rain does not care. So you should think twice before using this provider.