TW
Thinus W
1 reviews | Active since Nov 2018
27 Oct 2024, 08:05
Poor Signal
Ones again I hardly have internet. I tried to log a call but apparently I have a open ticket useless if you ask me, if you go back you will see that i have complained allot about the same issue and every time its a tower problem or I must run around the house for better signal no proper support. Can someone that wants to help a customer maybe help me otherwise you will leave me know choice as to take this as far as possible I am paying for a service that I don't get. ITS NOT MY PROBLEM IF YOU HAVE A PROBLEM FIX YOUR PROBLEM DONT MAKE IT YOUR CUSTOMERS PROBLEM
WAITTING FOR FEEDBACK ASAP
THIS WILL BE THE 4TH HELLOPETER COMPLAINT IN 8 MONTHS DO SOMETHING
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
27 Oct 2024, 09:03Hi Thinus,
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply27 Oct 2024, 09:03
Official
Hi Thinus,
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
TW
Thinus W's updateReviewer Update
27 Oct 2024, 09:17Well if you are sorry do something, this is unexpectable.
The last complain was on 29 Sep 2024 at 10:33
And again the same problem not to talk about the other complaints i have logged.
The last complain was on 29 Sep 2024 at 10:33
And again the same problem not to talk about the other complaints i have logged.
TW
Thinus W's update27 Oct 2024, 09:17
Reviewer Update
Well if you are sorry do something, this is unexpectable.
The last complain was on 29 Sep 2024 at 10:33
And again the same problem not to talk about the other complaints i have logged.
The last complain was on 29 Sep 2024 at 10:33
And again the same problem not to talk about the other complaints i have logged.
TW
Thinus W's updateReviewer Update
27 Oct 2024, 10:13i cant see the reply
TW
Thinus W's update27 Oct 2024, 10:13
Reviewer Update
i cant see the reply
TW HORIBLE,HORIBLE,HORIBLE
Thinus W's updateReviewer Update
19 Feb 2025, 14:56Horrible again I have basically no internet.
So I complained on this platform now maybe 12 to 13 times in the last year still no luck.
The last complain was on the 1 off Feb 2025 and a customer service person by the name of Muh???? help me after one hell of a fight I managed to get a technician out by the name off Ben??? witch come out to basically tell me that there are to many people on the tower and he will get his manager to keep in touch with me up until the problem was resolved, needles to say I never heard from the Manager (TIPICAL RAIN)
2 Weeks went pass no word from them they did not even follow up on this platform.
Since Monday my router does not even show 5G instead it shows a Red 4G.,its hardly working.
I am absolutely tired of RAIN making there problems mine its not my fold there is to many people on one tower and they cant provide the service they promised.
It does not even help to complain because every time there is just another excuse.
I need this resolved today!!
I don't want to hear its the tower or anything its not my problem.
HOW CAN 1 PERSON COMPLAIN 13 TIMES IN JUST OVER A YEAR AND NO ONE AT RAIN DOES SOMETHING TO GET THE PROBLEM RESOLVED.
WHAT HAPPEND TO THE CUSTOMER IS ALWAYS RIGHT????
AND IN THIS CASE I AM RIGHT!!!!!!
So I complained on this platform now maybe 12 to 13 times in the last year still no luck.
The last complain was on the 1 off Feb 2025 and a customer service person by the name of Muh???? help me after one hell of a fight I managed to get a technician out by the name off Ben??? witch come out to basically tell me that there are to many people on the tower and he will get his manager to keep in touch with me up until the problem was resolved, needles to say I never heard from the Manager (TIPICAL RAIN)
2 Weeks went pass no word from them they did not even follow up on this platform.
Since Monday my router does not even show 5G instead it shows a Red 4G.,its hardly working.
I am absolutely tired of RAIN making there problems mine its not my fold there is to many people on one tower and they cant provide the service they promised.
It does not even help to complain because every time there is just another excuse.
I need this resolved today!!
I don't want to hear its the tower or anything its not my problem.
HOW CAN 1 PERSON COMPLAIN 13 TIMES IN JUST OVER A YEAR AND NO ONE AT RAIN DOES SOMETHING TO GET THE PROBLEM RESOLVED.
WHAT HAPPEND TO THE CUSTOMER IS ALWAYS RIGHT????
AND IN THIS CASE I AM RIGHT!!!!!!
So the same problem again 19/02/2025
TW
Thinus W's update19 Feb 2025, 14:56
Reviewer Update
Horrible again I have basically no internet.
So I complained on this platform now maybe 12 to 13 times in the last year still no luck.
The last complain was on the 1 off Feb 2025 and a customer service person by the name of Muh???? help me after one hell of a fight I managed to get a technician out by the name off Ben??? witch come out to basically tell me that there are to many people on the tower and he will get his manager to keep in touch with me up until the problem was resolved, needles to say I never heard from the Manager (TIPICAL RAIN)
2 Weeks went pass no word from them they did not even follow up on this platform.
Since Monday my router does not even show 5G instead it shows a Red 4G.,its hardly working.
I am absolutely tired of RAIN making there problems mine its not my fold there is to many people on one tower and they cant provide the service they promised.
It does not even help to complain because every time there is just another excuse.
I need this resolved today!!
I don't want to hear its the tower or anything its not my problem.
HOW CAN 1 PERSON COMPLAIN 13 TIMES IN JUST OVER A YEAR AND NO ONE AT RAIN DOES SOMETHING TO GET THE PROBLEM RESOLVED.
WHAT HAPPEND TO THE CUSTOMER IS ALWAYS RIGHT????
AND IN THIS CASE I AM RIGHT!!!!!!
So I complained on this platform now maybe 12 to 13 times in the last year still no luck.
The last complain was on the 1 off Feb 2025 and a customer service person by the name of Muh???? help me after one hell of a fight I managed to get a technician out by the name off Ben??? witch come out to basically tell me that there are to many people on the tower and he will get his manager to keep in touch with me up until the problem was resolved, needles to say I never heard from the Manager (TIPICAL RAIN)
2 Weeks went pass no word from them they did not even follow up on this platform.
Since Monday my router does not even show 5G instead it shows a Red 4G.,its hardly working.
I am absolutely tired of RAIN making there problems mine its not my fold there is to many people on one tower and they cant provide the service they promised.
It does not even help to complain because every time there is just another excuse.
I need this resolved today!!
I don't want to hear its the tower or anything its not my problem.
HOW CAN 1 PERSON COMPLAIN 13 TIMES IN JUST OVER A YEAR AND NO ONE AT RAIN DOES SOMETHING TO GET THE PROBLEM RESOLVED.
WHAT HAPPEND TO THE CUSTOMER IS ALWAYS RIGHT????
AND IN THIS CASE I AM RIGHT!!!!!!
So the same problem again 19/02/2025
TW
Thinus W's updateReviewer Update
19 Feb 2025, 16:34I did lets see
TW
Thinus W's update19 Feb 2025, 16:34
Reviewer Update
I did lets see