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erika P
1 reviews | Active since Mar 2009
18 Sept 2022, 06:22
Poor signal and service
Extremely poor signal - normal to battle for 20 minutes to open a page. Pointless.calling support as it always the same - remove sim, reset settings, switch off and switch on devices. When requesting a reference number it no longer exists when you follow up on it. Hundreds of rands later in phone calls and no improvement- very disappointed in their product and will no recommended anyone to join them as it is ok for a while and then goes horribly south.
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Replies (2)0
Replies (2)
Rain's replyOfficial
18 Sept 2022, 08:32Hi Erika
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply18 Sept 2022, 08:32
Official
Hi Erika
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
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erika P's updateReviewer Update
18 Sept 2022, 18:47That is a absolute nonsense reply. It was fine till 6 weeks ago. I do not move around with the devise it is stationary in exactly the same spot. You rude call centre “support” once again managed to make my blood boil - called, held on for 5 minutes and guess what? The call was cancelled?????????? Used the last airtime on my phone like really what is wrong with your company?
eP
erika P's update18 Sept 2022, 18:47
Reviewer Update
That is a absolute nonsense reply. It was fine till 6 weeks ago. I do not move around with the devise it is stationary in exactly the same spot. You rude call centre “support” once again managed to make my blood boil - called, held on for 5 minutes and guess what? The call was cancelled?????????? Used the last airtime on my phone like really what is wrong with your company?