RT
Ryan T
1 reviews | Active since Jul 2020
12 Feb 2021, 13:58
Poor Signal and Customer Service
Signal is becoming weak and is forever going down. Tried emailing customer support to report the fact that I barely get any signal speed even though I am within the coverage area stated on the website.. Have NOT received a response in over a month..
Really getting frustrated with not being able to get access or having to wait a long time for things to load.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
12 Feb 2021, 16:27Good afternoon Ryan.
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
Rain's reply12 Feb 2021, 16:27
Official
Good afternoon Ryan.
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
RT
Ryan T's updateReviewer Update
16 Feb 2021, 11:30So do my emails just get ignored? I sent an email in December expressing the issues that I was having and I received an automated response with a Ticket number and since then I have heard nothing... I have sent another query on the same matter today.
RT
Ryan T's update16 Feb 2021, 11:30
Reviewer Update
So do my emails just get ignored? I sent an email in December expressing the issues that I was having and I received an automated response with a Ticket number and since then I have heard nothing... I have sent another query on the same matter today.
RT
Ryan T's updateReviewer Update
24 Feb 2021, 15:31Still NO RESPONSE regarding the POOR signal issues that I have reported. NOT sure why Rain is throttling the speed of its users all of a sudden without notice, and then suggesting that the issue is the users router...
RT
Ryan T's update24 Feb 2021, 15:31
Reviewer Update
Still NO RESPONSE regarding the POOR signal issues that I have reported. NOT sure why Rain is throttling the speed of its users all of a sudden without notice, and then suggesting that the issue is the users router...