AG
Alison G
1 reviews | Active since Sept 2020
06 Jan 2021, 00:00
Poor signal
I subscribed to this service based on reviews from people in the area and network coverage confirmation from their website. I followed the necessary prompts to get the sim connected; however, the signal is extremely poor! I cannot send a WhatsApp messenger, it takes approximately 1 minute for it to gather enough signal to send a single message.
I have contacted the service lines several time and have been told various different things and made alot of false promises!
I am basically paying for a service that I have yet to use, with SLA's not being met and poor customer service. Being a new customer, I would not recommend this the service to anyone and am boarding canceling!
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
06 Jan 2021, 07:53Good morning Alison
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you.
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you.
Stay safe.
Regards
Mosa
Rain's reply06 Jan 2021, 07:53
Official
Good morning Alison
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you.
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you.
Stay safe.
Regards
Mosa
AG
Alison G's updateReviewer Update
06 Jan 2021, 14:39Can you provide a timeframe as to how long it would take for an agent to contact me? I provided the information at 8:30 this morning and have still not received anything.
AG
Alison G's update06 Jan 2021, 14:39
Reviewer Update
Can you provide a timeframe as to how long it would take for an agent to contact me? I provided the information at 8:30 this morning and have still not received anything.
AG
Alison G's updateReviewer Update
08 Jan 2021, 22:35I have yet to receive any communication or resolution from your team! Is this the type of service you give your customers?!?
AG
Alison G's update08 Jan 2021, 22:35
Reviewer Update
I have yet to receive any communication or resolution from your team! Is this the type of service you give your customers?!?
AG
Alison G's updateReviewer Update
10 Jan 2021, 14:40The customer service from this company is absolutely pathetic! I am definitely cancelling my services! I now have to pay for 3 weeks of this pathetic service even though I have not used it! I still have not received a single call from anyone! I definitely will not recommend anyone else
AG
Alison G's update10 Jan 2021, 14:40
Reviewer Update
The customer service from this company is absolutely pathetic! I am definitely cancelling my services! I now have to pay for 3 weeks of this pathetic service even though I have not used it! I still have not received a single call from anyone! I definitely will not recommend anyone else