SJ
Simone J
1 reviews | Active since Jan 2024
21 Jan 2024, 19:39
Poor services, no connection!!
I have been with Rain more than a year. There is no after services available. My whole December holiday we had so many days off line. This weekend has just been the absolute worst, emailing, reports on there site, calling, resetting, restarting moving the router. Just after i spoke to the support team, literally 5 minutes later, disconnected. I have logged so many tickets!! Clearly they can see that there is a problem. The worst internet support service!! I have never missed a payment, it goes off every month, so I would like to be reimbursed for the times my internet has been down and receive the same for paying for a service I don't receive!!!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
21 Jan 2024, 19:43Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply21 Jan 2024, 19:43
Official
Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
SJ
Simone J's updateReviewer Update
20 Feb 2024, 18:15Hi
I am sorry to disagree with you and disappointed that you would lie about it, I had day's without connections and multiple emails and ticket numbers to proof this.
I have cancelled your services on the 24th of January. I have emailed you to cancel, i have submitted multiple requests on your support in your site asking to cancel, i have called your office many times with no answer, wasting airtime
There was a deduction on my bank of R228 end of January and I received an email saying that you will be debiting again this month
Please note that debiting my account will be *****ulent as you don't have authority to do so.
I have cancelled this service and I have the emails and ticket numbers to show you i did.
I await your response eagerly
Many thanks Simoné
I am sorry to disagree with you and disappointed that you would lie about it, I had day's without connections and multiple emails and ticket numbers to proof this.
I have cancelled your services on the 24th of January. I have emailed you to cancel, i have submitted multiple requests on your support in your site asking to cancel, i have called your office many times with no answer, wasting airtime
There was a deduction on my bank of R228 end of January and I received an email saying that you will be debiting again this month
Please note that debiting my account will be *****ulent as you don't have authority to do so.
I have cancelled this service and I have the emails and ticket numbers to show you i did.
I await your response eagerly
Many thanks Simoné
SJ
Simone J's update20 Feb 2024, 18:15
Reviewer Update
Hi
I am sorry to disagree with you and disappointed that you would lie about it, I had day's without connections and multiple emails and ticket numbers to proof this.
I have cancelled your services on the 24th of January. I have emailed you to cancel, i have submitted multiple requests on your support in your site asking to cancel, i have called your office many times with no answer, wasting airtime
There was a deduction on my bank of R228 end of January and I received an email saying that you will be debiting again this month
Please note that debiting my account will be *****ulent as you don't have authority to do so.
I have cancelled this service and I have the emails and ticket numbers to show you i did.
I await your response eagerly
Many thanks Simoné
I am sorry to disagree with you and disappointed that you would lie about it, I had day's without connections and multiple emails and ticket numbers to proof this.
I have cancelled your services on the 24th of January. I have emailed you to cancel, i have submitted multiple requests on your support in your site asking to cancel, i have called your office many times with no answer, wasting airtime
There was a deduction on my bank of R228 end of January and I received an email saying that you will be debiting again this month
Please note that debiting my account will be *****ulent as you don't have authority to do so.
I have cancelled this service and I have the emails and ticket numbers to show you i did.
I await your response eagerly
Many thanks Simoné
SJ
Simone J's updateReviewer Update
21 Feb 2024, 13:59Hi
Thank you for your call today and swift response to cancel this service.
I will await your call to collect
Many thanks
Simoné
Thank you for your call today and swift response to cancel this service.
I will await your call to collect
Many thanks
Simoné
SJ
Simone J's update21 Feb 2024, 13:59
Reviewer Update
Hi
Thank you for your call today and swift response to cancel this service.
I will await your call to collect
Many thanks
Simoné
Thank you for your call today and swift response to cancel this service.
I will await your call to collect
Many thanks
Simoné