Poor services from network

Iv been a rain customer for a year now and what I can say wow what a bad service iv had. I have a 5G router deal and a sim only deal with them. The problem with this 5G device in a month I get more days where I have none to poor netwrk connection yet at the end of the month they debit full amount. This time around I hvnt had signal for 3days and yesterday I foned them and the agent assured me that the technicians are busy with the tower that m supposed to be connected to and the signal will be restored in no time. No signal was fixed. Today I foned again and an agent by the name of hlengiwe ddnt know nothing even the questions she was asking me, you ask me for the adress I give u then u ask me for the near areas like army u suposed to check on the map after I give u my details to check where I'm supposed to be connected! Worse she kept quiet for the whole 3 minutes and their system ended my call. I called again afta few minutes and even though the lady tried to help me the call connection was so bad. I'm still waiting for rain to fix the signal. What I can say is that I'm so close to leaving rain. How can you expect me to pay for not receiving full services.