Poor services

We've had Rain for sometime ,usually there are alot of times when we experience slow connection or lose signal completely, but it's understandable since we live more towards that of a rural area.But recently the individual of my household who pays Rain to keep our wifi active as to be able to communicate and access the internet , did pay the monthly fee ,however they still deactivated our wifi nonetheless. Please to whomever sees this from Rain wifi services check up on all accounts if there are any missed emails or banking details wich refer to payment made. The wifi was put back on but at a very very slow connection speed and only shortly and went back to being turned off again. It's getting frustrating and out of hand.