HH
Honesimus H
1 reviews | Active since Feb 2018
03 Feb 2021, 14:19
Poor services
My sim messed up on sunday logged a call and received confirmation that they received my request for a new sim. When i phoned Tuesday trying to find out of ram collected my sim yet ram informed me they havent received instruction from rain and transferred my call to rain the lady on the other end looked through the system but couldn't find my request and gave me an excuse that they busy uprading they system and it could be that my request got lost and i will have to wait longer for my sim. Completely and utterly unacceptable. They promised to phone me back todat but nothing yet.
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Replies (2)
Rain's replyOfficial
03 Feb 2021, 16:36Good afternoon Honesimus
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on **********.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on **********.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
Rain's reply03 Feb 2021, 16:36
Official
Good afternoon Honesimus
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on **********.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on **********.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
HH
Honesimus H's updateReviewer Update
05 Feb 2021, 19:19Day 5 and still my issue hasnt been resolved, ive been receiving excuses on excuses and how sorry they are for the inconvenience. Status since the 3rd of Feb 2021 is that my sim is queued for delivery spoke to Ram ans they haven't received anything to date. Unprofessional service. Spoken to a manager MPO he told me he is going to phone me back today, still waiting on his call. Ive spent more than 20 min on a call and ive phoned 4 or more times. No customer service whatsoever. Will never tell anyone to go with this network again
HH
Honesimus H's update05 Feb 2021, 19:19
Reviewer Update
Day 5 and still my issue hasnt been resolved, ive been receiving excuses on excuses and how sorry they are for the inconvenience. Status since the 3rd of Feb 2021 is that my sim is queued for delivery spoke to Ram ans they haven't received anything to date. Unprofessional service. Spoken to a manager MPO he told me he is going to phone me back today, still waiting on his call. Ive spent more than 20 min on a call and ive phoned 4 or more times. No customer service whatsoever. Will never tell anyone to go with this network again