Poor Service with no assistance to fix the issue.

For the past 5 days we have had no internet connectivity,5G is not working network signal is dropping all the time. My child is currently writing exams and I also catch up on my work after hours. We kept on writing via WhatsApp and calling Rain to report the issue. Each time you have to report you must explain your story, they are using AI to respond to queries and each time the response will be the matter will be escalleted to the support team. Surely there should be someone monitoring customers complaints and ensuring that they get resolved or the customer is informed as to what the issue is and how long it will take to resilve it. No one from Rain has ever called me to explain my son ended up calling the and he was told to wait 24 hours which we did and no feedback and issue still persists. I asked Rain to cancel the contract it is a Rain101 month on month and they refused they said I have to pay R679, if that is not paid they will not cancel. My question is that they will continue billing me for the service that is not available my account to date is on track, I have never missed one payment. Rian has inconvenienced us terribly, they are not providing feedback, they disregard the fact that my child is writing exam and we need stable internet and am I supposed to pay for that? Their service is very poor, they do not value customers nor take them seriously. Their business ethics is questionable.we've called them multiple times and each time they ask us to do the same thing over and over again and what they try doesn't work.They refuse to send a new modem and say theres nothing wrong with the router, eventually with the 24hrs they said we must wait ,they said the issue is on their end and its way past 24 hours with NO PROGRESS!! They say they've escalated the matter but clearly they haven't and they do not care. As a customer I do not want to be taken for a ride. They need to be professional and accountable as a business.