AvdM
Angela van der Merwe

1 reviews | Active since Apr 2012

05 Feb 2023, 17:05

Poor Service: Unauthorused debit order after cancellation was requested

Rain received my review and only acknowledged

I have been waiting for my refund since I requested that you terminate your poor internet servce on 31 January.

Please refund me and come collect your device.

I don't have time for this

0
Replies (8)
Rain
Rain's reply05 Feb 2023, 17:11
Official

Hi Angela 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
AvdM
Angela van der Merwe's update05 Feb 2023, 17:13
Reviewer Update
This is what you said with the last review I gave

This is nonsensical

Refund me money and come collect your device as was indicated by one of your consultants when they called me.

I am now paying two Internet Service providers which is not sustainable and the other one (RAIN) hardly works

AvdM
Angela van der Merwe's update05 Feb 2023, 17:23
Reviewer Update
I am proceeding with the cancellation.

Why would I continue for such poor service
AvdM
Angela van der Merwe's update05 Feb 2023, 17:24
Reviewer Update
The cancellation was supposed to have been effected already. I don't know why you are wasting my time asking such questions
AvdM
Angela van der Merwe's update05 Feb 2023, 17:26
Reviewer Update
Cancellation was supposed to be effected 31 January 2023.

Why are you even asking if you should proceed
AvdM
Angela van der Merwe's update05 Feb 2023, 17:27
Reviewer Update
Please effect both cancellation and REFUND to
AvdM
Angela van der Merwe's update05 Feb 2023, 17:45
Reviewer Update
I see the service is terminated. Kindly send a formal email in this regard as I do not want nasty surpsrises like the service being Post Paid.

You can keep that money - I am sure it will make Rain rich.

I am glad I finally cut ties with this service provider.

Please come collect your device - I won't have time to keep reminding you like I did for the cancellation request. I am sure you will be quicker to collect what is rightfully yours

By the way, since it's post paid, how much do I owe you for your 5 days of the service being active but barely useable
AvdM
Angela van der Merwe's update05 Feb 2023, 17:54
Reviewer Update
Please cancel the debit order as well. I don't wanna be having this discussion on the 1st of March with you again.

Thank you