Poor Service - Unable to Cancel Contract

I called the 3 of March 2023 to cancel my Wi-Fi Contract. I was advised by the consultant that the 15th of March would be the last debit order that goes off as one pays in arrears. Therefore payment would be for 15 Feb 2023 to 15 March 2023.

I called on the 15th of March 2023 to confirm that my account was cancelled and that it would be the last debit order that goes off. I was advised by the consultant that they can see I called in to cancel, and that nobody has actioned that cancellation. I asked who’s fault is this? As I called and cancelled. Consultant advised that she would escalate this to her manager.

I have seen so many reviews on how people are struggling to cancel the contract, and now I can see why!

No proper customer care or feedback. I can see how I will be debited again the 15th of April and my account still won’t be cancelled!

I do not advise you take out a rain contract.