JR
JENNY R
1 reviews | Active since Mar 2020
24 Feb 2025, 11:28
Poor service to long time clients !
I have migrated from the G5 to Rain one on 17 Dec and paid all pro rata amounts - We were told the G5 would be cancelled with migration but they debited my account December for both devices - I called in and was promised that G5 would be cancelled and my account credited. January they debited me again for both devices, I called in and again was promised that they would cancel the G5 and refund me the double debits in the amount of R1700. it has been 24 days since and no refunds or calls received to assist me. I have been a client with Rain for many years and are disgusted with the service and empty promises. Please can someone get my refund sorted and make sure that this G5 device is cancelled and that no further debits will run of my account for this device !
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
24 Feb 2025, 11:37Hey Jenny R,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply24 Feb 2025, 11:37
Official
Hey Jenny R,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
JR
JENNY R's updateReviewer Update
26 Feb 2025, 09:46Hi, Please check your records. I called in to cancel this device twice. This was a migration from the G5 to the Rainone - We called your office on the 17th of December to upgrade the G5 to the rainone - Your office told us that as soon as we activate the rainone, that the G5 will automatically cancel and migrate to the Rainone. This never happened and you debited my account for the G5 end of December - I phoned your office and told them this is wrong, they assured me that they will cancel the G5 and credit my account. This did not happen. End of Jan they debited me again for the G5 - I again called and they said they would cancel and refund me for R1700 which totals to the excess debits and this would be done in 10 working days. Please refer to your telephone recordings
JR
JENNY R's update26 Feb 2025, 09:46
Reviewer Update
Hi, Please check your records. I called in to cancel this device twice. This was a migration from the G5 to the Rainone - We called your office on the 17th of December to upgrade the G5 to the rainone - Your office told us that as soon as we activate the rainone, that the G5 will automatically cancel and migrate to the Rainone. This never happened and you debited my account for the G5 end of December - I phoned your office and told them this is wrong, they assured me that they will cancel the G5 and credit my account. This did not happen. End of Jan they debited me again for the G5 - I again called and they said they would cancel and refund me for R1700 which totals to the excess debits and this would be done in 10 working days. Please refer to your telephone recordings
JR
JENNY R's updateReviewer Update
26 Feb 2025, 10:12I called your office today again and spoke to Abigail *** - She told me that she would escalate the matter. Please note that beginning of Feb I spoke to Sederick who told me the same thing. That your office will contact me for the refund - I am now awaiting your further assistance and your promises to be kept. To migrate / upgrade a device should not cause this much frustration and dificulties.
JR
JENNY R's update26 Feb 2025, 10:12
Reviewer Update
I called your office today again and spoke to Abigail *** - She told me that she would escalate the matter. Please note that beginning of Feb I spoke to Sederick who told me the same thing. That your office will contact me for the refund - I am now awaiting your further assistance and your promises to be kept. To migrate / upgrade a device should not cause this much frustration and dificulties.
JR
JENNY R's updateReviewer Update
26 Feb 2025, 14:20Thank you
JR
JENNY R's update26 Feb 2025, 14:20
Reviewer Update
Thank you
JR
JENNY R's updateReviewer Update
05 Mar 2025, 07:57Hi, Please help, your billing team has still not contacted me, and now they have debited me on the 01s of March again for the G5? Please ...... You guys are killing me
JR
JENNY R's update05 Mar 2025, 07:57
Reviewer Update
Hi, Please help, your billing team has still not contacted me, and now they have debited me on the 01s of March again for the G5? Please ...... You guys are killing me
JR
JENNY R's updateReviewer Update
05 Mar 2025, 08:03You people need to refund me since December till date for the G5 please. This was supposed to be a migration and upgrade to a new device and you are now *****ing my money every month
JR
JENNY R's update05 Mar 2025, 08:03
Reviewer Update
You people need to refund me since December till date for the G5 please. This was supposed to be a migration and upgrade to a new device and you are now *****ing my money every month
JR
JENNY R's updateReviewer Update
05 Mar 2025, 08:06I am now going to lodge a complaint with the National Consumer Commission (NCC) this is madness
JR
JENNY R's update05 Mar 2025, 08:06
Reviewer Update
I am now going to lodge a complaint with the National Consumer Commission (NCC) this is madness