****** poor service, thrash!!!!!

I am extremely disappointed with hos rain provides a services, especially in these times of covid and with people working from home. I signed up for a rain 5g sim and router and paid on the 20th of July 2021. A few days later I was then called by one of their agents to explain the process and billing, I was only interested in knowing when I will be billed monthly and payment date/debit order date. She said I should just change my payment date to be the 20th as that is how I wanted it, but I struggled for a while to change it. I then decided to call their Call Centre and spoke to Ndalo Mfaxa, I had to explain my concern with payment date as well. He assusred me that I should not worry as I can change my payment date on the 1st day of the month so it can run on my preferred date (i.e. 20). I then asked him whether that won't have any impact in my having to pay prior to the 20th and he said, it won't and if anything happens we will have it on recording as their calls were recorded.

To my suprise, out of the blue with any notification today I was unable to connect to the wifi and it said I needed to pay first. I then called their Call Centre and asked to speak to Ndalo, however they couldn't transfer me to him. The agent who assisted Karabo Mabuye logged a query for their billing department to attend to my request, which I has stated that its a matter of urgency. I also sent an email for Ndalo to call me back...Guess what, the day is finished and no one came back to me with an explanation. This is insane as I am inconvenienced for something I had asked more than once and I am also working from home. Today's productivity went down the drain, thank you very much RAIN, you really made it rain for me today!!!