Poor service, they don't appreciate their client @Rainsouthafrica.. they happy to take money but don't assist

I've never seen such poor service, I cannot connect to the internet for the past three days now and have been logging faults on my rain dashboard but no one is helping, I have tried all the troubleshooting steps you can think of, everything was working fine until three days ago... I sent a DM via Facebook and I got a response to cancel the service.... just to think that I was actually promoting rain to friends and family now i'm telling everyone that the service is so ridiculously poor