TV
Tina V
1 reviews | Active since Aug 2017
30 Nov 2022, 14:13
POOR SERVICE RECEIVED FROM RAIN
I have cancelled my services with Rain in September and RAM couriers already came on the 6th of October to come and collect the router and SIM. On the 24th I received a message stating that my plan was upgraded from Unlimited 5G home standard to Unlimited 5G home premium. The message also states that Rain will get in touch with me regarding this upgrade. If not, they will switch my plan back to the original plan (which was cancelled already in September) That same evening a debit order went off from my account for R699 which i didn't authorized. Since Friday, the 25th of November, i phoned Rain every day. Using my airtime for which Rain just saying that the call logged will be escalated to the billing department and to the teamleader. Up till today I didn't receive any phone calls from Rain.
Ref nr’s:
#*** #*** #*** #*** #*** - MSISDN: *** 5G Cancellation
Hey there. We've upgraded you from unlimited 5G home standard to unlimited 5G home premium, for 3 months. With Black Friday boost you can now enjoy ultra-fast speeds! We'll get in touch to see if you'd like to stay on 5G home premium. If not, we'll switch you back to your original plan in February. Enjoy, rain.
I WANT MY MONEY STILL TODAY!!!!!!!!!!!!
Helpful (0)
Replies (14)0
Replies (14)
Rain's replyOfficial
30 Nov 2022, 14:35Hi Tina
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply30 Nov 2022, 14:35
Official
Hi Tina
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
TV
Tina V's updateReviewer Update
01 Dec 2022, 10:45I need my money today, please. I'm waiting for my money since last week Friday.
This is pathetic service!!!!!!!!!!!!!!
This is pathetic service!!!!!!!!!!!!!!
TV
Tina V's update01 Dec 2022, 10:45
Reviewer Update
I need my money today, please. I'm waiting for my money since last week Friday.
This is pathetic service!!!!!!!!!!!!!!
This is pathetic service!!!!!!!!!!!!!!
TV
Tina V's updateReviewer Update
01 Dec 2022, 10:53 pay in advance
Your next payment date for your November invoice of R739.00 is due on the 25th of December. To pay in advance, please click 'pay now'.
I DONT HAVE ANY ROUTER, SIM CARD. I DIDNT REQUESTED FOR NEW SERVICE/UPGRAGE/DOWNGRADE etc. If the R739 is deducted from my account on the 25th of December. I will take this matter to the OMBUDSMAN
Your next payment date for your November invoice of R739.00 is due on the 25th of December. To pay in advance, please click 'pay now'.
I DONT HAVE ANY ROUTER, SIM CARD. I DIDNT REQUESTED FOR NEW SERVICE/UPGRAGE/DOWNGRADE etc. If the R739 is deducted from my account on the 25th of December. I will take this matter to the OMBUDSMAN
TV
Tina V's update01 Dec 2022, 10:53
Reviewer Update
pay in advance
Your next payment date for your November invoice of R739.00 is due on the 25th of December. To pay in advance, please click 'pay now'.
I DONT HAVE ANY ROUTER, SIM CARD. I DIDNT REQUESTED FOR NEW SERVICE/UPGRAGE/DOWNGRADE etc. If the R739 is deducted from my account on the 25th of December. I will take this matter to the OMBUDSMAN
Your next payment date for your November invoice of R739.00 is due on the 25th of December. To pay in advance, please click 'pay now'.
I DONT HAVE ANY ROUTER, SIM CARD. I DIDNT REQUESTED FOR NEW SERVICE/UPGRAGE/DOWNGRADE etc. If the R739 is deducted from my account on the 25th of December. I will take this matter to the OMBUDSMAN
TV
Tina V's updateReviewer Update
01 Dec 2022, 12:09RAM COLLECTED THE ROUTER ON THE 06/10/2022
REF NR: #COL***0
REF NR: #COL***0
TV
Tina V's update01 Dec 2022, 12:09
Reviewer Update
RAM COLLECTED THE ROUTER ON THE 06/10/2022
REF NR: #COL***0
REF NR: #COL***0
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Tina V's updateReviewer Update
01 Dec 2022, 14:30When will I receive my money???
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Tina V's update01 Dec 2022, 14:30
Reviewer Update
When will I receive my money???
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Tina V's updateReviewer Update
01 Dec 2022, 15:50I am waiting since Friday for the billing department!!!
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Tina V's update01 Dec 2022, 15:50
Reviewer Update
I am waiting since Friday for the billing department!!!
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Tina V's updateReviewer Update
01 Dec 2022, 18:00OMW!!!!!!!!!!!! SINCE FRIDAY I AM HEARING THAT THE MATTER HAS BEEN ESCALATED TO THE TEAMLEADER, BILLING DEPARTMENT AND FEEDBACK WILL PROVIDED.
I THINK THIS MATTER SHOULD REFERRED TO THE OMBUDSMAN!!!!
I THINK THIS MATTER SHOULD REFERRED TO THE OMBUDSMAN!!!!
TV
Tina V's update01 Dec 2022, 18:00
Reviewer Update
OMW!!!!!!!!!!!! SINCE FRIDAY I AM HEARING THAT THE MATTER HAS BEEN ESCALATED TO THE TEAMLEADER, BILLING DEPARTMENT AND FEEDBACK WILL PROVIDED.
I THINK THIS MATTER SHOULD REFERRED TO THE OMBUDSMAN!!!!
I THINK THIS MATTER SHOULD REFERRED TO THE OMBUDSMAN!!!!
TV
Tina V's updateReviewer Update
01 Dec 2022, 18:27THIS IS unacceptable!!!!!!!!!!!!!!!!!!!!!!!!!!!!
this matter will be referred to the OMBUDSMAN
this matter will be referred to the OMBUDSMAN
TV
Tina V's update01 Dec 2022, 18:27
Reviewer Update
THIS IS unacceptable!!!!!!!!!!!!!!!!!!!!!!!!!!!!
this matter will be referred to the OMBUDSMAN
this matter will be referred to the OMBUDSMAN
TV
Tina V's updateReviewer Update
02 Dec 2022, 10:03Last night i received a message notifying me that I need wait 7 days for the money to reflect in my account!!!!!!!!!!!!!!!!!
This not fair. You took my money and now i need to wait another 7 days
I want my money ASAP reflecting in my account.
This not fair. You took my money and now i need to wait another 7 days
I want my money ASAP reflecting in my account.
TV
Tina V's update02 Dec 2022, 10:03
Reviewer Update
Last night i received a message notifying me that I need wait 7 days for the money to reflect in my account!!!!!!!!!!!!!!!!!
This not fair. You took my money and now i need to wait another 7 days
I want my money ASAP reflecting in my account.
This not fair. You took my money and now i need to wait another 7 days
I want my money ASAP reflecting in my account.
TV
Tina V's updateReviewer Update
02 Dec 2022, 10:35NO THIS IS NOT ACCEPTABLE!!!!!!!!!!!!!
You don't wait for payments from your clients but now your clients need to wait 7 days for the refund.
Now there went debit orders from my account and who is going to pay the penalty fees for the debit order that didn't go through.
Rain is *****ing money from their clients!!!!!!!!!!!!!!!!
You don't wait for payments from your clients but now your clients need to wait 7 days for the refund.
Now there went debit orders from my account and who is going to pay the penalty fees for the debit order that didn't go through.
Rain is *****ing money from their clients!!!!!!!!!!!!!!!!
TV
Tina V's update02 Dec 2022, 10:35
Reviewer Update
NO THIS IS NOT ACCEPTABLE!!!!!!!!!!!!!
You don't wait for payments from your clients but now your clients need to wait 7 days for the refund.
Now there went debit orders from my account and who is going to pay the penalty fees for the debit order that didn't go through.
Rain is *****ing money from their clients!!!!!!!!!!!!!!!!
You don't wait for payments from your clients but now your clients need to wait 7 days for the refund.
Now there went debit orders from my account and who is going to pay the penalty fees for the debit order that didn't go through.
Rain is *****ing money from their clients!!!!!!!!!!!!!!!!
Rain's replyOfficial
02 Dec 2022, 12:20I do apologize for the inconvenience, unfortunately, that is the refund process.
Rain's reply02 Dec 2022, 12:20
Official
I do apologize for the inconvenience, unfortunately, that is the refund process.
TV
Tina V's updateReviewer Update
02 Dec 2022, 13:48But you guys are quick to take your clients money?!
No wonder Rain is rated badly - 1 Star - 13592 (84%)
No wonder Rain is rated badly - 1 Star - 13592 (84%)
TV
Tina V's update02 Dec 2022, 13:48
Reviewer Update
But you guys are quick to take your clients money?!
No wonder Rain is rated badly - 1 Star - 13592 (84%)
No wonder Rain is rated badly - 1 Star - 13592 (84%)
Rain's replyOfficial
02 Dec 2022, 15:50Apologize for the inconvenience
Rain's reply02 Dec 2022, 15:50
Official
Apologize for the inconvenience
TV
Tina V's updateReviewer Update
02 Dec 2022, 15:58Really?!
definitely you don't have customer relationship.
Since Friday, the matter was escalated to the billing department and team leader.
Why was the refund not captured Monday?!
This is pathetic service.
I think this matter should be referred to the media for publicity.
definitely you don't have customer relationship.
Since Friday, the matter was escalated to the billing department and team leader.
Why was the refund not captured Monday?!
This is pathetic service.
I think this matter should be referred to the media for publicity.
TV
Tina V's update02 Dec 2022, 15:58
Reviewer Update
Really?!
definitely you don't have customer relationship.
Since Friday, the matter was escalated to the billing department and team leader.
Why was the refund not captured Monday?!
This is pathetic service.
I think this matter should be referred to the media for publicity.
definitely you don't have customer relationship.
Since Friday, the matter was escalated to the billing department and team leader.
Why was the refund not captured Monday?!
This is pathetic service.
I think this matter should be referred to the media for publicity.