poor service -received @ RAIN - WIFI - SUPPORT

Dear Rain Support Team,

I recently upgraded to a RIAN 101 router, but it refuses to connect. I have been in contact with your technical team since Saturday, and was informed that the SIM needed to be provisioned.

I followed up again on Sunday, Monday, Tuesday, and the issue was supposedly escalated on Wednesday — yet as of today, the problem remains unresolved.

I am very disappointed with the lack of progress and communication. Please prioritise this matter and provide a clear update or resolution timeline as soon as possible.

Kind regards,