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Alfred T

1 reviews | Active since May 2023

08 May 2023, 06:57

poor service rain internet

Rain internet 5G very slow and buffering for streaming. send email to support 5x all I get told is take sim card out put it back and restart router. done that before I contacted them . On the website I see they moved me to a tower quite far away. they are not prepared to listen or change it . every month they deduct the fees but no improvement delivered.. Any suggestions?

0
Replies (7)
Rain
Rain's reply08 May 2023, 08:16
Official
Hi  Alfred 
 
We're really sorry your rain experience hasn't been as good as you expected.
  
We're going to get on this asap.
  
Thank you,
rain 
AT
Alfred T's update08 May 2023, 09:33
Reviewer Update
been there done that got the t shirt and the scares .. it's only been like this since you guys moved me Tina tower 3.5 km away . b4 I don't have the proplem. so move me back on previous tower
AT
Alfred T's update08 May 2023, 09:38
Reviewer Update
  • I am at 5.0 kbps up and 11.8 kbps down and that for 739 R a month... fix it
AT
Alfred T's update08 May 2023, 09:39
Reviewer Update
BSyou did it b4. fix it
AT
Alfred T's update08 May 2023, 09:41
Reviewer Update
how can you do this without my details?
AT
Alfred T's update08 May 2023, 09:42
Reviewer Update
1.3kbps up
1.5 kbps down
AT
Alfred T's update08 May 2023, 09:46
Reviewer Update
we are 3 users here on the plot all 3 same problems