TD
Theresa D

1 reviews | Active since Mar 2021

15 Oct 2024, 17:25

Poor Service: Rain Disconnection and No Response from Service Provider

I am extremely disappointed with the service I have received from @Rain for the past 4 days, my Rain connection has been down, and despite numerous attempts to contact the service provider, there has been no response.

I have called the service center multiple times, only to be left waiting without any answer or resolution. This is highly frustrating, especially when I rely on Rain for important tasks like work and communication from home.

The lack of accountability and customer service from them is becoming unacceptable. I have been a customer to them since 2019 I urge you address this issue promptly and restore my connection, as well as improve your customer service response times. Your customers deserve better!

I hope to hear from you soon with a resolution.

0
Replies (1)
Rain
Rain's reply15 Oct 2024, 17:43
Official
Hi Theresa,

Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the connection issue, and we'll be in contact soon.

Regards,
rain.