Poor service Rain and CCD,no urgency when escalating,no follow up from sales agents

I bought a rain wifi package which I paid immediately and every was processed and advised the agent which was Zahir Pillay,that I won't be available from Monday the 17th for a month and he assured me I will be receiving my delivery on Thursday which was the 13th of January.I was called by their courier (Ccd)on Thursday afternoon. Arranging Delivery for Monday,advised them that thought they were calling to confirm delivery for Thursday and they advised Monday.Advised them that im expecting my delivery today(which was Thursday)they said I should call rain to expedite which I did.I called in today morning which it was a missed call and called back and was advised that it has been escalated to manager or supervisor. I kept calling rain and ccd but didn't get any help until my last call.While I still on call I got an email saying they can't get hold of me(Like how ,have in and out of calls the whole day with them)After they call i get an sms too.I advised the lady who seemed tired on the call that can I rather pick it since she says there are no drivers coming to Soweto.Asked to perhaps pick it up Saturday and was advised they not working.She dropped the call on me that is when I got the sms.