POOR SERVICE RAIN

Item: Rain
Rating: 1
Author: Bernard M

This network is full of people who don't know what they are doing. I did a sim swap more than 6 months ago and still haven't received my new sim cards because Rain have failed to update my passport number with their courier CCD Couriers. So pathetic this company is that l am planning to change my service provider.

Helpful (0)

Replies (4)

Rain's replyOfficial

11 Apr 2024, 15:39

Hi Bernard Mutimutema,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply11 Apr 2024, 15:39

Official

Bernard M's updateReviewer Update

11 Apr 2024, 16:16

This was done long time ago and when I log into my rain account I see my new passport number. The problem is that you are not updating this information with your couriers simple

Bernard M's update11 Apr 2024, 16:16

Reviewer Update

This was done long time ago and when I log into my rain account I see my new passport number. The problem is that you are not updating this information with your couriers simple

Bernard M's updateReviewer Update

20 Apr 2024, 09:57

Thank you very much. Happy with how my query was resolved. Well done 100%

Bernard M's update20 Apr 2024, 09:57

Reviewer Update

Thank you very much. Happy with how my query was resolved. Well done 100%

Rain's replyOfficial

20 Apr 2024, 10:03

Hi Bernard M.

We're glad your query was resolved, and we were able to provide a positive experience.

Regards,
rain.

Rain's reply20 Apr 2024, 10:03

Official

Hi Bernard M.

We're glad your query was resolved, and we were able to provide a positive experience.

Regards,
rain.