Poor service provider & untrained consultants

Having Rain as my ISP has recently become a complete nightmare, which is extremely disappointing considering I have been nothing but a loyal customer for years. Last week, after repeatedly complaining about poor network coverage, one of your consultants advised me to replace my RainOne router with the newer 101 router, explaining that the connectivity issues could be caused by the older device. Based on that advice, I agreed to the upgrade. The new router arrived yesterday, and to my surprise, it has no coverage at all. I have now been sitting with a router that has not worked since it was delivered. This is incredibly frustrating because I was supposed to complete important assignments, which I now cannot do due to the lack of internet access. To make matters worse, when I called again this morning to report the issue, I was told that I must wait 48 hours for assistance. After already dealing with ongoing network problems, being told to simply wait another two days is unacceptable. At this point, it feels like customers are being sent in circles instead of receiving real solutions. I expected far better service from a company I have supported for so long.