HP
HELENE P
1 reviews | Active since Feb 2025
17 Feb 2025, 13:07
Poor service provider!
A terrible & shockingly poor service provider!
They deducted the monthly subscription on the 25th of Jan-25, & then cancelled my internet connection after I sent them a 30-day cancellation notice. They would not take my call or phone me back after several e-mail attempts, nor was I refunded.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
17 Feb 2025, 13:32Hey Helene P,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
Rain's reply17 Feb 2025, 13:32
Official
Hey Helene P,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
HP
HELENE P's updateReviewer Update
19 Feb 2025, 12:45Good day Rain,
Upon subscription I paid for the month in advance.
Since you deducted a subscription end of January, I should've actually had coverage until the end of Feb. Therefore, I need to be refunded immediately please.
I do not owe you anything. Especially since I also did not have network coverage for the most part of 3 months. I logged numerous calls, but the problem could not be resolved.
Upon subscription I paid for the month in advance.
Since you deducted a subscription end of January, I should've actually had coverage until the end of Feb. Therefore, I need to be refunded immediately please.
I do not owe you anything. Especially since I also did not have network coverage for the most part of 3 months. I logged numerous calls, but the problem could not be resolved.
HP
HELENE P's update19 Feb 2025, 12:45
Reviewer Update
Good day Rain,
Upon subscription I paid for the month in advance.
Since you deducted a subscription end of January, I should've actually had coverage until the end of Feb. Therefore, I need to be refunded immediately please.
I do not owe you anything. Especially since I also did not have network coverage for the most part of 3 months. I logged numerous calls, but the problem could not be resolved.
Upon subscription I paid for the month in advance.
Since you deducted a subscription end of January, I should've actually had coverage until the end of Feb. Therefore, I need to be refunded immediately please.
I do not owe you anything. Especially since I also did not have network coverage for the most part of 3 months. I logged numerous calls, but the problem could not be resolved.
HP
HELENE P's updateReviewer Update
19 Feb 2025, 16:18I tried speaking to an Operator, in order for the process to be explained to me, but I was put on hold every time until the call dropped.
You were very quick to cancel my subscription without talking to me, and quick to arrange for collection of the router. Your customer service is shocking.
You were very quick to cancel my subscription without talking to me, and quick to arrange for collection of the router. Your customer service is shocking.
HP
HELENE P's update19 Feb 2025, 16:18
Reviewer Update
I tried speaking to an Operator, in order for the process to be explained to me, but I was put on hold every time until the call dropped.
You were very quick to cancel my subscription without talking to me, and quick to arrange for collection of the router. Your customer service is shocking.
You were very quick to cancel my subscription without talking to me, and quick to arrange for collection of the router. Your customer service is shocking.
HP
HELENE P's updateReviewer Update
20 Feb 2025, 08:57This is nonsense. My daughter and I signed-up
HP
HELENE P's update20 Feb 2025, 08:57
Reviewer Update
This is nonsense. My daughter and I signed-up
HP
HELENE P's updateReviewer Update
20 Feb 2025, 09:01"We do apologise for the journey you have been on and that is not the level of service we aim to offer, however, the services were on a post-paid billing the amount you paid was kept as credit and the services have always been post-paid, you would be liable for the payment and we are sorry the outcome was not to your liking."
This is nonsense. My daughter and I subscribed at the same time. She cancelled at the same time and wasn't billed afterwards.
I'm sure you're customers are not aware of this & I will make sure that you're bad service is made known on all possible platforms.
This is nonsense. My daughter and I subscribed at the same time. She cancelled at the same time and wasn't billed afterwards.
I'm sure you're customers are not aware of this & I will make sure that you're bad service is made known on all possible platforms.
HP
HELENE P's update20 Feb 2025, 09:01
Reviewer Update
"We do apologise for the journey you have been on and that is not the level of service we aim to offer, however, the services were on a post-paid billing the amount you paid was kept as credit and the services have always been post-paid, you would be liable for the payment and we are sorry the outcome was not to your liking."
This is nonsense. My daughter and I subscribed at the same time. She cancelled at the same time and wasn't billed afterwards.
I'm sure you're customers are not aware of this & I will make sure that you're bad service is made known on all possible platforms.
This is nonsense. My daughter and I subscribed at the same time. She cancelled at the same time and wasn't billed afterwards.
I'm sure you're customers are not aware of this & I will make sure that you're bad service is made known on all possible platforms.