VG
Vinnie G
1 reviews | Active since Nov 2020
17 Nov 2020, 10:32
Poor service provider
I got a subscription with Rain a couple of months a go and there was not network connection I tried to report it and could not get a hold of anyone at rain I was told a support agent would get back to me and guess what that didn't happen I paid for for months and no service was provided. Rain is the worst waifi provider.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
17 Nov 2020, 12:38Hi Vinnie
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply17 Nov 2020, 12:38
Official
Hi Vinnie
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
VG
Vinnie G's updateReviewer Update
20 Nov 2020, 06:47I got a reply from Rain on the 17th of November 2020 and was told that someone would get in touch with me it is now the 20th of November 2020 and the only response I got was that I will get a refund once the device is collect mind you I sent back the device on the 11th of November and I tracked the parcel it was delivered to rain but up to today I have not heard or been contacted by anyone from rain regarding my refund this is unacceptable and very poor customer service cause for a service provider it seems us as customers are the ones that have to run and follow-up with Rain and it's supposed to be the other way around very poor service I would not recommend rain to anyone as they don't provide services they actually provide problems.
VG
Vinnie G's update20 Nov 2020, 06:47
Reviewer Update
I got a reply from Rain on the 17th of November 2020 and was told that someone would get in touch with me it is now the 20th of November 2020 and the only response I got was that I will get a refund once the device is collect mind you I sent back the device on the 11th of November and I tracked the parcel it was delivered to rain but up to today I have not heard or been contacted by anyone from rain regarding my refund this is unacceptable and very poor customer service cause for a service provider it seems us as customers are the ones that have to run and follow-up with Rain and it's supposed to be the other way around very poor service I would not recommend rain to anyone as they don't provide services they actually provide problems.