Poor Service Provided

Upgraded my Rain router 101 in January 24. Rain were very effecient in getting the upgrade done. The consultant did not tell me to cancel the old subscription, however Rain debited me, for my old subscription and the new subscription. I requested an immediate cancellation of the old subscription and they told me that the cancellation takes 30 days to cancel. My understanding is that if the debit did not go through, I would not have access to the internet. I have sent 5 requests since Friday 02 February 24 to cancel and get an agent to call me and nobody comes back to me. I don't see why I should pay for a service that I'm not using. Rain have cheated me in that they have debited me for something I'm not using. Please be very weary of Rain. They just debit you according to what they feel. That is called ***** as they only had permission to debit for one subscription. Now they don't want to refund my other premium as they claim that cancellations can only be done after 30 days. To date, I still don't have anything in writing stating that the old subscription is cancelled. I'm very dissatisfied with their poor service and the fact that they took money without my permission.