1 reviews | Active since Apr 2010
Poor Service, Poor Speeds, shirking any form of contact and ignoring support tickets
I have been a RAIN "customer" for less than 2 weeks and feel more like im being milked for cash than being seen as a customer.
Have 3 reference numbers so far, all for the same issue and no replies or any attempt to help fix the situation. Internet speeds are shocking, below 1mb/s My phone is faster than that. VOX and Telkom are also faster than that in the same location as I have had friends bring their devices to check if I am in a bad spot.
Been talking to someone on Facebook Chat too. Then this morning am told you had a system upgrade and would I still like assistance with my problem!!!!!! You haven't done anything so of course I still want assistance!
I know expect resolution in the next 24 hours and I want a phone call from a manager...not some poor operator on the floor because they will have their ear chewed off.
More than happy to take my money elsewhere if you cannot even answer my support tickets let alone resolve the issue. I will be submitting a ticket a day until you either fix the issue or we end up arting ways.
You guys are useless...and trying to find your phone number on your site is a mission in itself...its like you want to hide because you know you cant do better. Rather shut your doors and take your lying adverts off TV
I trust you are well
I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
Not holding out much hope for anything at this point
Not holding out much hope for anything at this point
We've gone backwards instead of forwards and now I'm.oaying for a service that I can't even use no matter how slow it was.
Mbali better call me back soon because I am getting more and more angry with your lack of care towards your customers and your shocking service.
We've gone backwards instead of forwards and now I'm.oaying for a service that I can't even use no matter how slow it was.
Mbali better call me back soon because I am getting more and more angry with your lack of care towards your customers and your shocking service.
The longer you drag this out the worse it will get for you.
Either phone me and remedy the problem or take the risk of a media scandal.
Ball is in your court
The longer you drag this out the worse it will get for you.
Either phone me and remedy the problem or take the risk of a media scandal.
Ball is in your court