Poor service, poor network, no resolution.

I am extremely frustrated with the ongoing issues I have been experiencing with Rain Home WiFi.

I have been a loyal customer for several years, but since around August last year, the service has deteriorated significantly. Approximately 90% of the time, there has been little to no network coverage, yet I was still expected to pay for the service. As a result, I have repeatedly had to purchase additional data from other providers just to be able to work.

In September, my pricing was adjusted after I reported the issue, however, the service did not improve. During November and December, the connection was available at most 10% of the time, yet I continued to be billed as if the service was fully functional.

The situation worsened this year:

At the end of January, I was double billed. At the end of February, I was double billed again.

I contacted Rain to raise these concerns, clearly explaining that I cannot be expected to pay for a service that is not working, let alone be double charged. Unfortunately, the agent I spoke to was dismissive and unwilling to assist. I requested that the matter be escalated, and although I was told it would be, I have not received any feedback to date.

To make matters worse, since the beginning of March, I have had no connection at all, yet I am still being billed.

This is completely unacceptable.

What I expect from Rain:

Immediate investigation into my account Refund for periods where the service was not provided Reversal of all double billing charges Urgent resolution of the connectivity issue OR cancellation without penalty If my issues cannot be resolved then please cancel my service with no penalty and I must not be expected to pay for the months it was not working properly.