NN
Nthabeleng N
1 reviews | Active since Mar 2023
06 Aug 2025, 17:12
Poor service of cancellation of subscription
Been with them for the past 5 years even though their service wasn’t still good. Finally decided to cancel on the 2nd of July immediately after paying for my July network services because I didn’t want to continue with them from August. From the beginning ever since I used rain it’s been pay and then get the service. I paid for the data before they even delivered the router to me back in 2021 because their router was free. Fast forward today after a month of me cancelling the subscription, after I have cooperated throughout the entire process of the cancellation and after them collecting the router still in good condition together with the SIM card, They call me on the 06/08/2024 to tell me that they processed the cancellation later than the date I cancelled it on and they had already issued an invoice for the month of August so I must pay for August. What in the level of **** and unprofessionalism is this? I WILL NEVER RECOMMEND OR ADVICE ANYONE TO USE RAIN NETWORK!
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
06 Aug 2025, 17:23Hi Nthabeleng
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply06 Aug 2025, 17:23
Official
Hi Nthabeleng
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
NN
Nthabeleng N's updateReviewer Update
06 Aug 2025, 17:47When I started in 2021 I PAID FIRST and ONLY THEN rain would give me internet connection. From the get go. They then said the router was FOR FREE! that’s why they came and collected it because they had BORROWED ME. It wasn’t Mine. Every time I did not pay for the month rain would cut the network for THAT MONTH.
If you are claiming the “post-pay” subscription, the R500 I paid before you delivered the router when I bought the subscription from the start was for what? Why didn’t rain deliver the SIM card and the router and start debiting me at the end of the month? I still have my email from 2021. I paid before that router was delivered. I’m not delusional.
If you are claiming the “post-pay” subscription, the R500 I paid before you delivered the router when I bought the subscription from the start was for what? Why didn’t rain deliver the SIM card and the router and start debiting me at the end of the month? I still have my email from 2021. I paid before that router was delivered. I’m not delusional.
NN
Nthabeleng N's update06 Aug 2025, 17:47
Reviewer Update
When I started in 2021 I PAID FIRST and ONLY THEN rain would give me internet connection. From the get go. They then said the router was FOR FREE! that’s why they came and collected it because they had BORROWED ME. It wasn’t Mine. Every time I did not pay for the month rain would cut the network for THAT MONTH.
If you are claiming the “post-pay” subscription, the R500 I paid before you delivered the router when I bought the subscription from the start was for what? Why didn’t rain deliver the SIM card and the router and start debiting me at the end of the month? I still have my email from 2021. I paid before that router was delivered. I’m not delusional.
If you are claiming the “post-pay” subscription, the R500 I paid before you delivered the router when I bought the subscription from the start was for what? Why didn’t rain deliver the SIM card and the router and start debiting me at the end of the month? I still have my email from 2021. I paid before that router was delivered. I’m not delusional.
NN
Nthabeleng N's updateReviewer Update
06 Aug 2025, 17:58THESE ARE THE CONTENTS OF THE EMAIL RAIN SENT IN NOVEMBER 2021:
Hi Nthabeleng ,
Hi Nthabeleng ,
Great news - you're only one step away from completing your rain order. All you need to do is make payment and we'll get things rolling.
Just sign in to my rain and select my orders from the
menu.
Your order:
Delivery fee - R 0
Unlimited Home 5G Basic - R 0
5G Router - R 0
5G Service Credit - Unlimited Home 5G Basic - R 499
Just a friendly heads up - if you don't complete payment within 7 days, your order will automatically be cancelled.
Thanks, ain
THIS WAS BEFORE THE DELIVERY AS YOU CAN SEE. SO IS THIS WHAT RAIN CALLS A POST-PAID PLAN? Because ever since I would pay and only then get the network activated.
THIS WAS BEFORE THE DELIVERY AS YOU CAN SEE. SO IS THIS WHAT RAIN CALLS A POST-PAID PLAN? Because ever since I would pay and only then get the network activated.
NN
Nthabeleng N's update06 Aug 2025, 17:58
Reviewer Update
THESE ARE THE CONTENTS OF THE EMAIL RAIN SENT IN NOVEMBER 2021:
Hi Nthabeleng ,
Hi Nthabeleng ,
Great news - you're only one step away from completing your rain order. All you need to do is make payment and we'll get things rolling.
Just sign in to my rain and select my orders from the
menu.
Your order:
Delivery fee - R 0
Unlimited Home 5G Basic - R 0
5G Router - R 0
5G Service Credit - Unlimited Home 5G Basic - R 499
Just a friendly heads up - if you don't complete payment within 7 days, your order will automatically be cancelled.
Thanks, ain
THIS WAS BEFORE THE DELIVERY AS YOU CAN SEE. SO IS THIS WHAT RAIN CALLS A POST-PAID PLAN? Because ever since I would pay and only then get the network activated.
THIS WAS BEFORE THE DELIVERY AS YOU CAN SEE. SO IS THIS WHAT RAIN CALLS A POST-PAID PLAN? Because ever since I would pay and only then get the network activated.
NN
Nthabeleng N's updateReviewer Update
06 Aug 2025, 18:10THIS IS THE EMAIL SENT 20 November 2021 After I MADE THE PAYMENT:
Hi Nthabeleng ,
Hi Nthabeleng ,
Great news. Your order has been confirmed. We're packaging your
ain
5G SIM and 5G home router and
getting ready to race it over to you.
Once we've handed your order to our courier partner
(RAM or CCD), they'll be in touch with your delivery details. Watch out for a SMS with a reference number to
help you track your delivery. You can expect delivery within 5 working days.
Before we can turn on your 5G, we'll need to RICA your
SIM, so please have a few things with you when we arrive.
Once RICAed, your SIM will be activated within 2 to 24 hours.
RICA checklist:
- A South African ID book, smart ID card or passport.
- Proof of address not older than 3 months (either a municipal bill, cell phone bill or bank statement)
- Your good self (to RICA you'll have to take personal delivery of your SIM).
We can't wait to hook you up with unlimited 5G home internet.
So what kind of a post-paid plan is this called when I had to pay first before getting the service? Make it make sense. I’m waiting because according to evidence you actually had me on a prepaid-plan.
So what kind of a post-paid plan is this called when I had to pay first before getting the service? Make it make sense. I’m waiting because according to evidence you actually had me on a prepaid-plan.
NN
Nthabeleng N's update06 Aug 2025, 18:10
Reviewer Update
THIS IS THE EMAIL SENT 20 November 2021 After I MADE THE PAYMENT:
Hi Nthabeleng ,
Hi Nthabeleng ,
Great news. Your order has been confirmed. We're packaging your
ain
5G SIM and 5G home router and
getting ready to race it over to you.
Once we've handed your order to our courier partner
(RAM or CCD), they'll be in touch with your delivery details. Watch out for a SMS with a reference number to
help you track your delivery. You can expect delivery within 5 working days.
Before we can turn on your 5G, we'll need to RICA your
SIM, so please have a few things with you when we arrive.
Once RICAed, your SIM will be activated within 2 to 24 hours.
RICA checklist:
- A South African ID book, smart ID card or passport.
- Proof of address not older than 3 months (either a municipal bill, cell phone bill or bank statement)
- Your good self (to RICA you'll have to take personal delivery of your SIM).
We can't wait to hook you up with unlimited 5G home internet.
So what kind of a post-paid plan is this called when I had to pay first before getting the service? Make it make sense. I’m waiting because according to evidence you actually had me on a prepaid-plan.
So what kind of a post-paid plan is this called when I had to pay first before getting the service? Make it make sense. I’m waiting because according to evidence you actually had me on a prepaid-plan.
NN
Nthabeleng N's updateReviewer Update
06 Aug 2025, 19:05TO ANY NEW CUSTOMERS THINKING OF USING RAIN YOU WILL USE IT AT YOUR OWN RISK.
THEY PUT YOU ON A PREPAID PLAN THEN LATER, WHEN YOU WANT TO CANCEL YOUR SUBSCRIPTION THEY LIE AND TELL YOU YOU WERE ON A POST PAID PLAN, THINKING YOU WILL NOT HAVE SOME SORT OF EVIDENCE TO BACK YOUR SELF UP.
DO NOT USE RAIN NETWORK. I REPEAT DO NOT USE RAIN. PROFESSIONAL ****MERS.
My reviews will at least help and save one person and it’s all that matters.
THEY PUT YOU ON A PREPAID PLAN THEN LATER, WHEN YOU WANT TO CANCEL YOUR SUBSCRIPTION THEY LIE AND TELL YOU YOU WERE ON A POST PAID PLAN, THINKING YOU WILL NOT HAVE SOME SORT OF EVIDENCE TO BACK YOUR SELF UP.
DO NOT USE RAIN NETWORK. I REPEAT DO NOT USE RAIN. PROFESSIONAL ****MERS.
My reviews will at least help and save one person and it’s all that matters.
NN
Nthabeleng N's update06 Aug 2025, 19:05
Reviewer Update
TO ANY NEW CUSTOMERS THINKING OF USING RAIN YOU WILL USE IT AT YOUR OWN RISK.
THEY PUT YOU ON A PREPAID PLAN THEN LATER, WHEN YOU WANT TO CANCEL YOUR SUBSCRIPTION THEY LIE AND TELL YOU YOU WERE ON A POST PAID PLAN, THINKING YOU WILL NOT HAVE SOME SORT OF EVIDENCE TO BACK YOUR SELF UP.
DO NOT USE RAIN NETWORK. I REPEAT DO NOT USE RAIN. PROFESSIONAL ****MERS.
My reviews will at least help and save one person and it’s all that matters.
THEY PUT YOU ON A PREPAID PLAN THEN LATER, WHEN YOU WANT TO CANCEL YOUR SUBSCRIPTION THEY LIE AND TELL YOU YOU WERE ON A POST PAID PLAN, THINKING YOU WILL NOT HAVE SOME SORT OF EVIDENCE TO BACK YOUR SELF UP.
DO NOT USE RAIN NETWORK. I REPEAT DO NOT USE RAIN. PROFESSIONAL ****MERS.
My reviews will at least help and save one person and it’s all that matters.
NN
Nthabeleng N's updateReviewer Update
07 Aug 2025, 11:48What is the resolution for this?
NN
Nthabeleng N's update07 Aug 2025, 11:48
Reviewer Update
What is the resolution for this?
NN
Nthabeleng N's updateReviewer Update
07 Aug 2025, 14:32Noted with thanks
NN
Nthabeleng N's update07 Aug 2025, 14:32
Reviewer Update
Noted with thanks
NN
Nthabeleng N's updateReviewer Update
07 Aug 2025, 14:39Hey Everyone. Rain resolved my query. The evidence came through for me. Please keep your emails safe.
Thank you rain.
Thank you rain.
NN
Nthabeleng N's update07 Aug 2025, 14:39
Reviewer Update
Hey Everyone. Rain resolved my query. The evidence came through for me. Please keep your emails safe.
Thank you rain.
Thank you rain.
Rain's replyOfficial
07 Aug 2025, 15:18Hi Nthabeleng
Thank you for the prompt response, we are glad we could assist
Regards
Rain
Thank you for the prompt response, we are glad we could assist
Regards
Rain
Rain's reply07 Aug 2025, 15:18
Official
Hi Nthabeleng
Thank you for the prompt response, we are glad we could assist
Regards
Rain
Thank you for the prompt response, we are glad we could assist
Regards
Rain