Poor service - not what we expected

We have been sitting without internet since Sunday the 5th of July as we need our PUK and PIN number and we have attempted contact with Rain since then with no responses or assistance in this regard. I find it extremely unprofessional, as they take your money on their set dates but cannot assist someone in need. The fact that you cannot call them makes it worse. With the current situation we are all in and most of us working from home, i am now completely in **** as i cannot work and provide for my family. Seriously they should consider new assistants