Poor service leading to frustration

I have an error on my online profile which is preventing me from registering, and after I raised a query online on Monday, I phoned on Tuesday, and was promised that the matter has been escalated. Since then I have been phoning every day, and only get the same answer, the matter has been escalated, but nothing is happening. I cannot activate my account and has already paid the first month's fee. This is really poor service.