POOR SERVICE IS AN UNDERSTATEMENT.

I do not know where to begin with this terrible service i am getting from RAIN. I have registered with rain in May and my experience has not been a pleasant one, till today. At first My router arrived late. then it had a connection error and could not use the router till the 15/May then i was given a credit. only to find out that that credit is a **** coz they said i am owing R33.91 which i could not pay because of a system error i have called in everyday trying to pay this and also spoke to a manager called Nowel but could not get any assistance still. Now i finally managed to pay the account yesterday on the 14/06 two weeks after. i have posted on hallo peter twice already but even the people that call me are not help full,i wonder what will it take for me to be assisted i have never been stressed like this in my life not getting any assistance from such a big company taht is on billboards, tv and metro FM this is shocking, now i paid but i am connected to a Soweto tower while i am in Mamelodi Pretoria, the next thing i will just get a call to say we apologize for the inconvenience while i spent my own airtime calling of more than 100 a day and no one will compensate me for that and also the time i am without the wi-fi is lost but then again that is my problem right because rain just doesn't care they just want to get customers and deduct R529 EVERY MONTH.