GF
Gamuchirai F

1 reviews | Active since Jul 2024

24 Jul 2024, 13:51

Poor service & incorrect invoicing

Rain 4G and 5G network has the worst service ever. No telecommunications system operated and made available by rain was rendered to me for the period of Jan - March according to section 11.7. & section 11.8 of the rain terms & conditions. Since I no longer paying & switched to another provider due to poor service. On all the invoices sent to me there are zeros on the data usage meaning no service was rendered. above all I did not open a credit/contact account with rain. I only paid for what I used, Rain had already cancelled the service in accordance with section 1.7.2., section 5.1, & section 1.34 of rain's terms & conditions. I have and again asked for the data usage summary for the period in question which Rain have failed to produce. But they have sent my details to Nudebt for collections. I am so disappointed. I would not recommend Rain to anyone.

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Replies (2)
Rain
Rain's reply24 Jul 2024, 14:18
Official
Hi Gamuchirai,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
GF
Gamuchirai F's update24 Jul 2024, 14:55
Reviewer Update
I have not discussed anything with any one from Rain regarding this matter because no one is getting back to me. Please send me the data summary usage of all the invoices in question because they are wrong! All the invoices also show zeros on data usage meaning no service was rendered. So where is the charge coming from?

Leeroy