Poor Service from Rain, Poor Support Consultants Service.

Rain please, escalate my 5G cancellation request, it has been 2 weeks, 3 of your support consultants say the same thing, "We will escalate, we will push it for you", I have more than 10 tickets..I contact you guys everyday, I used the router for 2 days only..it has been two weeks not using it...How many 24hrs should I have to wait for you guys to contact? or come collect your router? Please escalate, come take your router, the next thing you guys will be deducting, saying I have been using it.