Poor service from RAIN no internet

I have officially had the worst experience with Rain. I needed Internet in order for me to work from home, my area does not cover fibre. Signed up with Rain and took uncapped data sim package and paid for it this was almost 2months ago, recieved my sim and it did not work, their call centre lines goes straight to vmail due to covid they closed,which i fully understand, only way of communication is via email whereby they send you automatic response, which i understand. Had consultant assisting me via email where they take up to 3 to 5days to respond. Note still no internet connection or nobody assisting me properly getting to route of problem. They then after 4weeks told me sim faulty and sent new one, another 2weeks in, new sim not working.had to log new call consultants only help til certain extend then no response leaving me hanging, without internet i allready pd for. After almost 2months of struggling and no resolution i have had enough. I sent an email that i want my money back and cancel subscription this was 2days ago, no response. Called call centre still closed due to covid. Its level3 now, they can oporate or link calls to consultants but i suppose its easier to just take peoples money and use covid as an excuse for lack of service. I want my money back and confirmation my time wasting subscription is canceled. I had to purchase data for 2months to work after i allready pd for a raim sim with no service or proper assistance.