TN
Tshianeo N
1 reviews | Active since Nov 2024
12 Nov 2024, 19:46
Poor Service from RAIN network and their consultants
For the passed two weeks i have been experiencing slow connection , intermittence and a complete no connection at some point. before contact the call center i went through almost all the trouble shooting steps which restore the service for limited time and the Sh****t start again.
What is funny is that their consultant are in a rush to finish the call by saying they cannot see any slowness or disruption of service in the audit trail.
i think RAIN forget that we are paying the service. i want this sorted asap
thanks
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
12 Nov 2024, 20:10Hi Tshianeo N,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply12 Nov 2024, 20:10
Official
Hi Tshianeo N,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
TN
Tshianeo N's updateReviewer Update
14 Nov 2024, 18:36It’s actually so suprising that RAIN was too quick to respond promising to call me , to this day no one has bothered to contact and still having the same issues -this is really so pathetic to say the least
TN
Tshianeo N's update14 Nov 2024, 18:36
Reviewer Update
It’s actually so suprising that RAIN was too quick to respond promising to call me , to this day no one has bothered to contact and still having the same issues -this is really so pathetic to say the least
TN
Tshianeo N's updateReviewer Update
15 Nov 2024, 13:40Good day Rain People
I would like you to know that i will be taking this matter to ICASA for the following reasons
1. I called Rain on the on or around the 12th to report the , slow connection , intermittence and a complete no connection at some point , i was promised a call back - no one called me
2. I called again on or around the 14th , still i was told someone will call , and no surprise no one called
3. As usual i called again on the 15th and spoke to Rose , i advised that my connection at around around 6h00 /6h30 is slow or no connection and further advise advised that my services on the RAIN App agre greyed out , she advised she escalate the matter and come back to me
to my suprise i received a message saying i have made payments arrangements for the 15th November 2024 of which id did not as my account is not owing ( the payments was made on the 2th October 2024 ) what payments arrangements are you making
- Dumisani is the worse , when i called he hanged up the phone on my ear
So i will be taking this matter to ICASA.
I would like you to know that i will be taking this matter to ICASA for the following reasons
1. I called Rain on the on or around the 12th to report the , slow connection , intermittence and a complete no connection at some point , i was promised a call back - no one called me
2. I called again on or around the 14th , still i was told someone will call , and no surprise no one called
3. As usual i called again on the 15th and spoke to Rose , i advised that my connection at around around 6h00 /6h30 is slow or no connection and further advise advised that my services on the RAIN App agre greyed out , she advised she escalate the matter and come back to me
to my suprise i received a message saying i have made payments arrangements for the 15th November 2024 of which id did not as my account is not owing ( the payments was made on the 2th October 2024 ) what payments arrangements are you making
- Dumisani is the worse , when i called he hanged up the phone on my ear
So i will be taking this matter to ICASA.
TN
Tshianeo N's update15 Nov 2024, 13:40
Reviewer Update
Good day Rain People
I would like you to know that i will be taking this matter to ICASA for the following reasons
1. I called Rain on the on or around the 12th to report the , slow connection , intermittence and a complete no connection at some point , i was promised a call back - no one called me
2. I called again on or around the 14th , still i was told someone will call , and no surprise no one called
3. As usual i called again on the 15th and spoke to Rose , i advised that my connection at around around 6h00 /6h30 is slow or no connection and further advise advised that my services on the RAIN App agre greyed out , she advised she escalate the matter and come back to me
to my suprise i received a message saying i have made payments arrangements for the 15th November 2024 of which id did not as my account is not owing ( the payments was made on the 2th October 2024 ) what payments arrangements are you making
- Dumisani is the worse , when i called he hanged up the phone on my ear
So i will be taking this matter to ICASA.
I would like you to know that i will be taking this matter to ICASA for the following reasons
1. I called Rain on the on or around the 12th to report the , slow connection , intermittence and a complete no connection at some point , i was promised a call back - no one called me
2. I called again on or around the 14th , still i was told someone will call , and no surprise no one called
3. As usual i called again on the 15th and spoke to Rose , i advised that my connection at around around 6h00 /6h30 is slow or no connection and further advise advised that my services on the RAIN App agre greyed out , she advised she escalate the matter and come back to me
to my suprise i received a message saying i have made payments arrangements for the 15th November 2024 of which id did not as my account is not owing ( the payments was made on the 2th October 2024 ) what payments arrangements are you making
- Dumisani is the worse , when i called he hanged up the phone on my ear
So i will be taking this matter to ICASA.
TN
Tshianeo N's updateReviewer Update
15 Nov 2024, 14:01from system software update the amended customer to payments not received as advised by Shuba one of your supervisors, clearly you guys don't know what you are doing, pity i cannot attaché on this platform, share email so that i can send you proof of payments - you are raining RAIN like a mickey mouse company
TN
Tshianeo N's update15 Nov 2024, 14:01
Reviewer Update
from system software update the amended customer to payments not received as advised by Shuba one of your supervisors, clearly you guys don't know what you are doing, pity i cannot attaché on this platform, share email so that i can send you proof of payments - you are raining RAIN like a mickey mouse company