Poor service from Rain Network

Dear HelloPeter Team,

I am writing to express my frustration with the ongoing service issues I’ve been experiencing with Rain. The last time I communicated with Rain was via telephone, and I’ve noticed that their replies on HelloPeter are no longer active.

I have an uncapped 5G subscription with uncapped bandwidth, but I’ve been facing frequent issues with the signal in my location. A technician was sent to my address and acknowledged that the signal was poor. He replaced my indoor router with an outdoor unit. Initially, the speed improved, but soon after, it went from better to worse.

I called the technician and informed him about the decline in speed. He walked me through several troubleshooting steps, but nothing worked. I even sent him screenshots to show the issue. He then advised me to arrange another appointment with Rain for him to return and fix the signal, as the upload speed was higher than the download speed, and the signal needed re-adjustment.

Since then, I’ve made multiple attempts to contact Rain and was promised that a technician would contact me to arrange a follow-up visit. However, up to this date, I have received no response. I am still paying for the service, but the situation has only worsened. Now, with the school holidays and the kids at home, the bandwidth is even lower. I am forced to spend additional money on data bundles from other networks to stay connected.

The most frustrating part is that when I engage with Rain via HelloPeter, I often receive a message saying, "The business has rep**** privately, and only [Agent Name] can view this message," despite hardly receiving any meaningful communication. It feels like they’re avoiding honest conversation.

If the problem cannot be resolved, I believe Rain should be transparent about it, so I can explore other network options. Transparency is crucial, and I would appreciate honesty regarding whether or not the issue can be fixed.

Thank you for your attention to this matter.

Kind regards, Jack T