Poor Service from Rain. Look for a different service provider.

Our router was struck by lightening, contacted rain to replace the router. Rain responded that we would have to pay R4500 for the damaged device before getting another. We spoke to an agent who then said they would send an AOD to pay off the device, we agreed to pay it off with Rain deducting an instalment of R795 (service fee) for total of 6 months. This was last year September. They are still deducting and no one is answering our calls. We get moved from agent to agent. The sim card is inactive, how are we still being deducted!!! Escalating this to ICASA. Your services are garbage and your agents are vampires, sucking customer's wallets dry.