Poor service from Rain Internet Service Provider

I app**** for a 4g sim from Rain on 21 July 2020. Payment was made for sim on the same day. I received a sim through take a lot the following day. Things got mixed up somehow and I received a call from RAM couriers the following day to deliver a sim. I could not understand because i had alreadt received a Rain sim card. I logged numerous calls to get sim activated and was advised that the sim I received was not the sim for which payment was made. I was promised that the new sim would be delivered on the 24th July 2020, this never happened sim was only delivered on the 5th August 2020 after numerous enquiries. When sim was delivered I have submitted my RICA documents to RAM couriers and was promised that the sim would be activated within 2 ro 4 hours, though the information on the web indicated otherwise(2-24 hours). After 24 hours have lapsed I did another follow-up on the action of the card. No agents came back to me within 24 hours as indicated on the reply e-mails. It was been more then 5 days after logging numerous call logs and no agents came back to me for activation of the sim.

It is sad because I have lost 2 weeks salary because I am struggling to just get a sim activated

All I can say is service sucks from RAIN, if I had known was going to use another Internet Service Provider