AN
Amen N
1 reviews | Active since Mar 2010
11 Dec 2024, 17:06
Poor service from Rain
There’s nothing worse than reporting service failures and getting no response. Rain 5G has single digits Mbps for most of the day. Between 17:00 and 22:00 it averages 0.8 Mbps. Cases logged but no response.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
11 Dec 2024, 17:31Hi Amen,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection speeds query, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection speeds query, and we'll be in contact soon.
Regards,
rain.
Rain's reply11 Dec 2024, 17:31
Official
Hi Amen,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection speeds query, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection speeds query, and we'll be in contact soon.
Regards,
rain.
AN
Amen N's updateReviewer Update
11 Dec 2024, 19:27I have emailed you based on the screenshots that I had on the PC. As I type this response, I am using Telkom, Using Rain 5G, I can not even perform a speed test. I get "site can not be reached."
AN
Amen N's update11 Dec 2024, 19:27
Reviewer Update
I have emailed you based on the screenshots that I had on the PC. As I type this response, I am using Telkom, Using Rain 5G, I can not even perform a speed test. I get "site can not be reached."
AN
Amen N's updateReviewer Update
12 Dec 2024, 09:43The issue is not intermittent. You may, however, call me at 19h30 this evening.
AN
Amen N's update12 Dec 2024, 09:43
Reviewer Update
The issue is not intermittent. You may, however, call me at 19h30 this evening.
AN
Amen N's updateReviewer Update
12 Dec 2024, 20:02Waited for your call to no avail.
AN
Amen N's update12 Dec 2024, 20:02
Reviewer Update
Waited for your call to no avail.
AN
Amen N's updateReviewer Update
13 Dec 2024, 16:51I will be available at 19h00. I hope the help you plan to give is not "optimize location," as this has been explored. This issue affects all feeders in Cosmo City.
AN
Amen N's update13 Dec 2024, 16:51
Reviewer Update
I will be available at 19h00. I hope the help you plan to give is not "optimize location," as this has been explored. This issue affects all feeders in Cosmo City.
AN
Amen N's updateReviewer Update
13 Dec 2024, 21:24I am not convinced that Rain is technical support is not aware of the issues we are facing. How are they unable to ping their masts and test. Is this kicking the can down the road?
AN
Amen N's update13 Dec 2024, 21:24
Reviewer Update
I am not convinced that Rain is technical support is not aware of the issues we are facing. How are they unable to ping their masts and test. Is this kicking the can down the road?
AN
Amen N's updateReviewer Update
14 Dec 2024, 10:35I have shared the screenshots using the email address you provided. There has been no response. The 5G tower I am connected to is most probably malfunctioning. I thought it was a router issue and have confirmed with others in the area that the bandwidth is horrible.
AN
Amen N's update14 Dec 2024, 10:35
Reviewer Update
I have shared the screenshots using the email address you provided. There has been no response. The 5G tower I am connected to is most probably malfunctioning. I thought it was a router issue and have confirmed with others in the area that the bandwidth is horrible.