1 reviews | Active since Jun 2023
POOR SERVICE FROM RAIN CUSTOMER CARE AND MANAGERS
On the 28 May 2023 at around 10:29 am, I logged the call with Rain Network provider because I couldn't connect on my wifi. After multiple test with the consultant he couldn't solve my query. He then promised me that someone was going to contact me so that the query may be resolved.
Today at around 18:35, I contacted Rain again asking why hasn't my query been resolved after 13 days of logging the call and I was told they don't know what happened they will escalate it again. This mean I will have to pay for service that I haven't used for 14 days now. Secondly no one is taking my complain serious. This affects my job and my company. All I need is the service.
I spoke to the team leader who promised to get back to me by 19:30 and he didnt bother to return call me.
The SERVICE FROM RAIN CUSTOMER CARE IS HORRIBLE AND THEY DONT CARE. I AM SPENDING MY HARD EARNED CASH YET I AM NOT GETTING THE VALUE FOR MY MONEY. THIS IS PATHETIC AND ANNOYING.
Still the same problem. It says I must find another location for the router, even that location is not good enough. This is annoying, this could have been solved 14 days ago.
Still the same problem. It says I must find another location for the router, even that location is not good enough. This is annoying, this could have been solved 14 days ago.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.