TP
Tebogo P
1 reviews | Active since Apr 2024
06 Apr 2024, 11:14
Poor service from rain consultants
I've never thought I'll be writing such review about rain consultants. Am so very very disappointed with rain, I've recently requested for a refund since I've mistakenly made a double payment. My banking details where requested in I provided but still nothing happens, I emailed and call them but all I get are promises but nothing happens on my behalf and is been 3 days getting a silent treatment even after talking to a sale consultant.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
06 Apr 2024, 11:34Hi Tebogo Prince
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply06 Apr 2024, 11:34
Official
Hi Tebogo Prince
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
TP
Tebogo P's updateReviewer Update
06 Apr 2024, 13:03Thanks for your response, am looking forward to get a positive reply that would bring me satisfaction from your rain team.
TP
Tebogo P's update06 Apr 2024, 13:03
Reviewer Update
Thanks for your response, am looking forward to get a positive reply that would bring me satisfaction from your rain team.
TP
Tebogo P's updateReviewer Update
06 Apr 2024, 18:14Rain team, I have been waiting for the call on your sales department's behalf all day long, I thought my issue would had been resolved by this time of the day but unfortunately I was wrong. Honestly speaking I've lost confidence and hope now, I don't know if I should escalate the issue even further because what you don't understand is the fact that I profusely need that refund for personal issues but it seem still nobody cares to act swiftly on my end. So how long em i going to wait to receive my refund guys... am anxious and furious on how you treat some of your customers 🤬
TP
Tebogo P's update06 Apr 2024, 18:14
Reviewer Update
Rain team, I have been waiting for the call on your sales department's behalf all day long, I thought my issue would had been resolved by this time of the day but unfortunately I was wrong. Honestly speaking I've lost confidence and hope now, I don't know if I should escalate the issue even further because what you don't understand is the fact that I profusely need that refund for personal issues but it seem still nobody cares to act swiftly on my end. So how long em i going to wait to receive my refund guys... am anxious and furious on how you treat some of your customers 🤬
TP
Tebogo P's updateReviewer Update
06 Apr 2024, 21:01I recently received a call from one of your sale consultant, I was told I'll be assisted on Monday to which this was unexpected after several attempts from Wednesday till today. I don't know what motivates this process to drag this long, or is it sale's incompetency or negligence... Or all of the above... But one supposed to be true in this regard.
TP
Tebogo P's update06 Apr 2024, 21:01
Reviewer Update
I recently received a call from one of your sale consultant, I was told I'll be assisted on Monday to which this was unexpected after several attempts from Wednesday till today. I don't know what motivates this process to drag this long, or is it sale's incompetency or negligence... Or all of the above... But one supposed to be true in this regard.