MT
Melisa T
1 reviews | Active since Apr 2021
11 Apr 2021, 13:24
Poor service from Rain
The support is appauling! We have been without internet since Friday. When we called we were told the tower is down and it would be sorted within 24hrs. We are still without internet. What makes it worse is that not having internet affects our ability to work as well.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
11 Apr 2021, 13:53Good afternoon, Melisa.
Please accept my apology for the network problem you are experiencing.
Please provide me with the email address linked to your rain account because there is no ticket linked to the email address you provided or visit the www.rain.co.za website and open a ticket for further assistance.
Kind Regards
rain.
Please accept my apology for the network problem you are experiencing.
Please provide me with the email address linked to your rain account because there is no ticket linked to the email address you provided or visit the www.rain.co.za website and open a ticket for further assistance.
Kind Regards
rain.
Rain's reply11 Apr 2021, 13:53
Official
Good afternoon, Melisa.
Please accept my apology for the network problem you are experiencing.
Please provide me with the email address linked to your rain account because there is no ticket linked to the email address you provided or visit the www.rain.co.za website and open a ticket for further assistance.
Kind Regards
rain.
Please accept my apology for the network problem you are experiencing.
Please provide me with the email address linked to your rain account because there is no ticket linked to the email address you provided or visit the www.rain.co.za website and open a ticket for further assistance.
Kind Regards
rain.
MT
Melisa T's updateReviewer Update
11 Apr 2021, 15:42Good afternoon,
Our reference number is ***.
Please note that this is not our first reference number we received on Friday. We've unfortunately misplaced it.
It would be appreciated if this could be resolved before tomorrow please when I need internet again for work purposes.
Kind regards
Melisa
Our reference number is ***.
Please note that this is not our first reference number we received on Friday. We've unfortunately misplaced it.
It would be appreciated if this could be resolved before tomorrow please when I need internet again for work purposes.
Kind regards
Melisa
MT
Melisa T's update11 Apr 2021, 15:42
Reviewer Update
Good afternoon,
Our reference number is ***.
Please note that this is not our first reference number we received on Friday. We've unfortunately misplaced it.
It would be appreciated if this could be resolved before tomorrow please when I need internet again for work purposes.
Kind regards
Melisa
Our reference number is ***.
Please note that this is not our first reference number we received on Friday. We've unfortunately misplaced it.
It would be appreciated if this could be resolved before tomorrow please when I need internet again for work purposes.
Kind regards
Melisa
MT
Melisa T's updateReviewer Update
12 Apr 2021, 11:59This is becoming very very frustrating! You took our payment at the beginning of the month and now after the 4th time calling in for resolution we get told by Impalo Mitchell (Team Leader) that we will only get a tech out on Wednesday. What utter nonsense! Without internet for 4 days!
We've asked to speak to her supervisor Lebo but she refused and hung up on us. This is the second person to hang up on us.
I am loosing work time because of this and indirectly affecting putting food on my table. Please can someone come today and resolve this problem today?
We've asked to speak to her supervisor Lebo but she refused and hung up on us. This is the second person to hang up on us.
I am loosing work time because of this and indirectly affecting putting food on my table. Please can someone come today and resolve this problem today?
MT
Melisa T's update12 Apr 2021, 11:59
Reviewer Update
This is becoming very very frustrating! You took our payment at the beginning of the month and now after the 4th time calling in for resolution we get told by Impalo Mitchell (Team Leader) that we will only get a tech out on Wednesday. What utter nonsense! Without internet for 4 days!
We've asked to speak to her supervisor Lebo but she refused and hung up on us. This is the second person to hang up on us.
I am loosing work time because of this and indirectly affecting putting food on my table. Please can someone come today and resolve this problem today?
We've asked to speak to her supervisor Lebo but she refused and hung up on us. This is the second person to hang up on us.
I am loosing work time because of this and indirectly affecting putting food on my table. Please can someone come today and resolve this problem today?