Poor service from Rain

This is the worst service I have ever experienced. I have been struggling with signal for more than a week. To try to get better internet signal I increased my mbs from 30 to 60 at an additional cost. Still, it was only running at 1mbs download. I have been in contact with their call Centre for a week now. After numerous calls I was told to reset my router. After doing so there was still no internet and my password that is on the router was not working. Rain promised to send a technician to me. After 2 days the technician contacts me and informed me, he was 10min from me. After 30min I contacted him only to realize he was in a totally different town to where my address which is on their system is. I contacted Rain again to speak to a manager. After 30min he phoned me back and promised to come back to me within an hour. I waited 2 and a half hours and contacted them again. Now the managers were in a meeting, and they can't talk to me. I am very disgusted with this absolute poor client help. After 18 calls and waiting for more than a week I still don't have answers or any Internet. I would really recommend looking for other service providers before installing Rain.