Poor service from Rain and support team ****s

Rain has bad service all round meaning even their support call center always lie to customers. I have a rain router which I pay for every month and I feel like I m paying Rain for free as I m getting nothing off it their router is always offline and these days its worse I cannot do anything with the data services that I m paying for then when you call them they lie and say they have ascalated your issue to their technical team which will never call you to help with issues you have it is not the first time I complain but their service gets worse by the day I feel like I m paying rain for free as I cannot do any thing about the router i have it is always offline. Reference number ***0 it is not the only one they can check from their system how many tines I called.