Poor service from Rain and it’s employees

My 5G router and sim was delivered on Friday, the 15th of October 2021.

The sim was not activate until Monday morning, the 18th of October 2021.

The it stopped working later in the evening through Tuesday morning. I then called Tuesday morning and requested a cancellation and less than 15 minute’s subsequent to the call the router started working again.

I then called in immediately to request a retraction of the cancellation and spoke to a consultant by the name of Honey. We were on the phone for a while and she assured me that she sent an urgent update to the cancellation department to ignore the request to terminate.

Wednesday, Thursday and Friday went by with the router connecting fine and later Friday evening the connection stopped. I called and spoke to Wandile who then advised that Honey did NOT send a request for the termination to be ignored as requested on Tuesday.

Wandile said she had escalated the query to her Supervisor and I would receive an email, to date I’m still waiting for her email and I doubt she escalated it since I neither got an email to rate the service from Honey nor Wandile.

This is has inconvenienced me tremendously since I work from home and have been a loyal and consistent client of Rain for a year. Due to Honey’s blatant disregard to a service request and blatant Lie, the sim was cancelled and cannot be reactivated. I paid on the 15th of October (R479) and had no other choice but to pay another R499 for a new order. That’s nearly R1000 within a matter of days.

Your service is poor and your consultants have a tendency and find it absolutely okay to lie to clients and ignore to perform what they signed up and were trained to do.