Poor Service from Rain

Please can someone explain to me how long does one have to wait for the company to undo their mess, how many tickets should i submit before getting my refund, how patient does one need to be to have to deal with such behavior from rain?

You were too quick to take money that doesn't belong belong to you yet right now you couldn't be bothered and i have bills to pay, your incompetence is an inconvenience to me hence i am canceling my line.

Please spare me your **** scripted apology, i am not interested, just want my money.