POOR SERVICE FROM RAIN

Hi , there

I am writing to express my frustration regarding the ongoing issue with my internet connection. My router has been off for several days now, and despite paying for the service, I am unable to use it. This has greatly impacted my ability to work from home, forcing me to commute to the office every day.

I have submitted a support ticket (Ticket Number: ***2) and have not received any updates or assistance. This lack of response is incredibly frustrating, especially as I am paying for a service that I cannot use.

Please either resolve this issue immediately or provide a refund for the service I am not receiving, so I can consider switching to another provider. I expect a prompt resolution to this matter.

Thank you for your attention to this.