Poor service from rain

Poor and extremely bad service from rain network provider. I upgraded to rain loop unlimited and device was delivered om Wednesday, tried to set up the device however on my loop zone i couldn't, text rain go they advised od what i was trying to do i ended up contacting customer care where the agent who assisted me pinned the location for and advised it will work few minutes later, it didn't work i called again, was advised to wait for 24hrs it passed, i called again and they told me matter escalated to support. Today made follow up on ticket given,where i was assisted by Chris who is singing out of tune song to me and tell me i must wait for 5 days for the location to be activated, meantime i should use the 10GB PROVIDED AND TOP UP MYSELF WHEN IT'S FINISHED... This got me ****ed to hell

Firstly when this product was sold to me they said the 10GB is for out of zone, why must i use it for my unlimited zone?

If they say i only have 7 days to change my zone as i want when will i get that opportunity where else im waiting for zone approval or allocation? Is this fair

Why am i paying for unlimited where else i have to buy data, am i gonna be compensated?

Rain agents are selling lies to gain customers, this is totally unprofessional... I can't even check balance because loop it's locked on my rain go. Rain who are you?

I request compensation for the days i didn't use this unlimited