Poor service from rain

Item: Rain
Rating: 1
Author: Deon A

Poor service and a "face-less" organisation. No support, no contact details and no escalation process. No point in have a 4G unlimited offering when there is zero throughput.

Helpful (0)

Replies (2)

Rain's replyOfficial

19 Oct 2020, 11:25

Hi Deon A

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline

Rain's reply19 Oct 2020, 11:25

Official

Deon A's updateReviewer Update

20 Oct 2020, 06:55

Hi Yeoline
Thanks for the standard reply you "cut and paste" into every single complaint logged on this forum.
No-one has taken the trouble to "contact to assist".

Deon A's update20 Oct 2020, 06:55

Reviewer Update

Hi Yeoline
Thanks for the standard reply you "cut and paste" into every single complaint logged on this forum.
No-one has taken the trouble to "contact to assist".