Poor service from Rain.

My husband has a rain account, I've assisted him with payment this month due to unforseen circumstances. Rain consultants advised this option may be done via their dashboard. This occurred on 1st May 19.Up till today the 6th our service is still not reconnected. We've dealt with multiple agents they all sing the same tune but issue does not get resolved. 1stly they tell me the payment is rejected however I know the payment should be authorized on their side. I had to explain that to the agent in order for them(Rain) to understand the nature of my query. They keep referring to back office who needs to resolve this. Stop passing the buck and provide a customer service. These people think we stupid... I can do your job for yall guys. Yous are so imcompetant. All u need to do is reconnect the service. Stop telling me the issue must be investigated. You received the payment. Several proofs was sent. What more do u want. Rain is poor with service.